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Shipping Policy
Thank you for choosing RandomRabbit Workshop. We aim to ensure your order reaches you safely and in a timely manner.
1. Order Processing Time
All orders are processed within 7-14 business days unless otherwise stated. For workshop kits or handmade items, processing time may be slightly longer during busy periods.
2. Shipping Within Australia
Estimated delivery time is 3-5 business days after dispatch, depending on your location.
We always do our best to get your order to you as quickly as possible, but please note that delivery times may vary due to Australia Post delays, peak seasons, or unforeseen circumstances.
3. International Shipping
We offer limited international shipping. Delivery times vary depending on the destination and customs processing in each country. If you are outside Australia and would like to place an order, please contact us before purchasing so we can confirm shipping availability and cost.
4. Shipping Provider
We use Australia Post for all domestic and international deliveries. Once your order has been shipped, you will receive a tracking number via email so you can follow your parcel.
5. Shipping Address
Please ensure all shipping details are correct at checkout. We are not responsible for delays or lost parcels due to incorrect or incomplete addresses.
6. Missing or Delayed Parcels
If your parcel is delayed or appears lost, please contact us as soon as possible. We will assist you in lodging an investigation with Australia Post. While we cannot control postal delays, we will always do our best to support you.
7. Contact Us
If you have any questions about shipping, please reach out:
We’re happy to help and ensure your experience with RandomRabbit Workshop is smooth and enjoyable.