Return & Refund Policy

Thank you for shopping at RandomRabbit Workshop. We truly appreciate your support and want you to feel confident and satisfied with every purchase. Please read this policy carefully before placing an order.

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1. Returns

1.1 Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In the original packaging

• Returned within 14 days from the date of purchase

Once we receive and inspect your return, we will notify you of the approval status.

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1.2 Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned, including (but not limited to):

• Opened silver clay

• Opened glue or adhesives

• Used or partially used workshop materials or kits

• Any items that have been altered, damaged, or not in original condition

We appreciate your understanding, as these materials cannot be resold or reused.

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2. Refunds

2.1 Eligibility

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Refunds are only approved if the item meets all return conditions listed above.

2.2 Refund Process

If your refund is approved:

• The refund will be processed back to your original payment method

• Processing time is typically up to 7 business days after approval

• Please note that your bank or payment provider may require additional time to post the refund

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3. Exchanges

3.1 Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at:
📧 randomrabbit121@gmail.com

Please include:

• Your order details

• Photos of the issue

• A brief description of the problem

We will assess the issue and work with you to provide a suitable solution as quickly as possible.

3.2 Exchange Process

If you would like to request an exchange, please email us at:
📧 randomrabbit121@gmail.com

Include:

• Product details

• Reason for exchange

We will guide you through the next steps depending on stock availability and eligibility.

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4. Shipping for Returns

4.1 Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. Shipping costs are non-refundable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

4.2 Incorrect or Faulty Items

If you receive an incorrect or faulty item, we will:

• Cover the return shipping cost (if required)

• Offer a replacement or full refund depending on the situation

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5. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

📧 randomrabbit121@gmail.com

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We are always happy to help and want to ensure you have the best experience with RandomRabbit Workshop.